Safety Alert

Bragg Creek, Alberta
August 3, 2017
Jugglegear Inc.,

Product Alert & Recall for the Link 2 - Black Tri Swivels – subject to inspection.

We are voluntarily issuing a product Alert& Recall for the Link2 Aluminum Tri-Swivel (Black). One unit malfunctioned. The consequences of such a device malfunctioning are potentially grave, and we take this with the utmost seriousness. Please note that this does not mean your Link2 Aluminum Tri-Swivel is defective. We at Jugglegear feel compelled to issue this Alert & Recall – subject to inspection.

Upon learning of the incident, we immediately contacted the manufacturer, who reconfirmed that all Link2 Aluminum Tri-Swivels are made in strict adherence to applicable safety standards. To our knowledge this is the only incident of a Link2 Aluminum Tri-Swivel malfunctioning.

We are incredibly thankful that no one was hurt. The safety of our customers, friends, and colleagues in the community is of the utmost importance to us. That is why we are voluntarily issuing this Alert & Recall.

This Alert & Recall concerns units manufactured and sold from May 8th, 2015 – Sept 25th,2016. These units were only produced in black, with the markings Link2 & 30kN.

What Happened

We were made aware of a swivel which was not assembled correctly. The pin which stops the body from unscrewing was not installed properly. This resulted in the swivel un-threading and coming apart.

During the incident, no one was injured or hurt. We immediately reported the incident to Health Canada (Canada Consumer Product Safety Program), and have thoroughly followed their requirements and recommendations.

In our industry safety is the highest priority, and so Jugglegear Inc has decided to voluntarily issue this Alert& Recall (subject to inspection), of the Link2 Aluminum Tri-Swivel (Black).As of August 3, 2017, there has only been one unit reported to have malfunctioned.

If you own one of these Swivels which falls in the scope of the recall, Jugglegear Inc is requesting that you STOP USE IMMEDIATELY, and inspect them following the procedures below. If they fail inspection, please contact Jugglegear Inc, and we will replace your Swivel free of charge.

What We Will Do

    • We promise to deal with the situation as quickly and efficiently as we can to ensure safety and peace of mind for our customers, colleagues and friends. To that end, please notify us immediately if your Swivel fails inspection or if you suspect your Swivel may be defective.
    • All units will be replaced for free with our Link2 Stainless Steel Tri Swivel, manufactured under different specs and inspected for proper assembly.
    • We have contacted the manufacturer and with their cooperation we have reviewed and assessed the situation. New Quality Control & Testing procedures have been implemented which exceed industry standards. 
    • We will update any new information about the problem on our website.

Inspection Procedure

 

Find the spring pin in the aluminum body.

  • Pin sits flush with the body (PASS –safe to use)
  • Pin is raised above the body (FAIL –contact us immediately)

This is a simple inspection, but if you don’t feel comfortable performing it send it back to us and we will inspect and return it right away.

Recall Procedure

1)      Send an email to info@jugglegear.com with the following details

a.      Your complete name

b.      Email address

c.       Telephone

d.      Address

e.      Order/Invoice number

f.       Photo of the affected Link2 Tri swivel (black, aluminum version)

2) With in Canada, we will send you a prepaid shipping package. Once you receive it please put your Swivel(s) in the package and drop them off at a Canada post outlet.

3)      We will promptly send your free replacement Link2 Stainless Steel Tri-Swivel.

Our first and foremost priority is the safety of our customers. We apologize for any inconvenience caused and thank you for your continued understanding and support.

 

 

Thank you.

Jugglegear Inc.

1 866 686 4292